Provend Solutions
Refund Policy
Because digital products can be accessed immediately after purchase, refund requests are reviewed under the following terms.
Cases eligible for review
We can review a refund request for a duplicate charge, inability to access the file because of an issue on our side, a damaged file, or a product that materially differs from its published description.
Cases usually not eligible
A refund is generally not available for a change of mind after accessing or downloading the content, for a need that was not included in the product description, or after files have been shared or misused.
How to submit a request
Submit your request within 7 days of purchase using the contact details in your Gumroad receipt. Include the email used for payment, order number, and a clear description of the issue. We may ask for a screenshot to help us verify it.
Review and payment return
We review every request fairly and may first offer to fix the issue or replace the file. If approved, the payment is returned to the original payment method according to the timing and procedures of Gumroad or the payment provider.
This policy does not limit any mandatory rights granted to you by applicable law.
Last updated: September 5, 2026